About Tokyo Toy Distribution

Hi everybody,
I apologize if this post is not at the rigth place, so the moderating team is free to move it where it needs.

Ok, i start :
I have a problem of delivery with Tokyo Toy Distribution's store.
Of course i guess that the order won't never be delivered.
So i wrote a mail to Mr Miki Nakamura, president.
Here it is, and i need to know if it's correctly written.

"Miki Nakamura
President
Tokyo Toy Distribution

Dear Sir,

Thursday, January 5, 2012, You wrote me that my order will be
shipped on or around Monday.
After looking my dashboard, on the "my account" page i had the surprise to see that the order was still "pending".
In the hope to have some explanations, Friday, January 13, 2012, i sent you an e-mail asking WHEN this order will be sent.
At this time i'm without any anwser from you.
I'm very disapointed, you've betrayed my trust.
Please cancel my order and send me back my money.

It's obvious that I will never again purchase from your store,
and that the comments that I will have, about Tokyo Central Hobbies, on the forums, will be far from complimentary.
It's also obvious that you have the frightfulest, the more lamentable customer's service i've ever seen.

Regards
François Failly"

Thank you for helping.

That sucks, sorry to hear.

Hi pitfighter,
Thank you for your solidarity.
Fortunatly, i used Paypal, so, i'm sure to get my money back.

Think you might be jumping the gun a bit Dronne, give the guy a week or so as there could be a simple explanation..

Mike

Hi metradio,
I agree with you, it was my intention.
Just wanted to be sure that my mail was grammatically correct before sending.
Unfortunalty i read comments about this store, after ordering, so i'm not really quiet.

Hi Cerwyn,
Yes, i pay my lack of foresight.
Nevertheless, Paypal have accepted the transaction, the money has been tranfered.

I purchased deactivated weapons, and spare parts, and payed with Paypal, of course the sellers were in France, maybe it makes a difference?

Have just had a look at PayPal's help centre pages, it depends how you read it but seems that ALL firearms including deactivated guns are prohibited items at PayPal, anything else would depend on the buyer and sellers countries laws..

In the UK a firearm can be deactivated and in law it becomes a non gun, but PayPal say once a firearm always a firearm regardless of local law..

Mike

You're right.

I had no problems because i was not purchased in virtuals stores.

I've tidied up the English letter though, as he's Japanese, it probably doesn't matter.


親愛なる氏中村

木曜日2012年1月5日に、以下の私の順番は（...............................................）であることだったと教えてくれました
"月曜日にまたは前後'私に向けて出荷。
"私のアカウント"のページを見た後で私は、注文はまだ"保留"されていることに驚きました。
これを明確にするために見て私はあなたにこの順序で送信される頃求める金曜日2012年1月13日に電子メールを、送った。
この時点で私はまだあなたからの答えを持っていない。
私は非常に接触の欠如と残念だし、それゆえ私の注文をキャンセルして払い戻しをすることが私の支払いを要求します。
それは、私は再びあなたの店から購入することはないことは明らかです
と私はモデルガンのフォーラムで東京中央趣味について持っているコメントには、無料から遠くなること。
私の考えでは、私が今まで扱ってきた最も悲しむべきカスタマーサービスを持っている。

誠実に
フランソワFailly"

Dear Mr Nakamura

On Thursday January 5th 2012 you informed me that my order for ( insert your item and catalogue number) was to be
shipped to me 'on or around Monday'.
After looking at "my account" page I was surprised to see that the order was still "pending".
Looking to clarify this I sent you an e-mail on Friday January 13 2012, asking WHEN this order was to be sent.
At this time I have still had no answer from you.
I'm very disappointed with the lack of contact and will therefore cancel my order and ask for my payment to be reimbursed.
It's obvious that I will never again purchase from your store,
and that the comments that I will have about Tokyo Central Hobbies on the Model Gun forums will be far from complimentary.
In my opinion you have the most lamentable Customer Service I've ever dealt with.

Sincerely
François Failly"

Thank you lampwick
It's less heavy-going than mine

Hi everybody,
After a mail to the Paypal's complaints department .
My parcel appears as "in shipping transit", with a tracking number.
Okay, it ends well, but i'll never purchase in this store!

Hi Cerwyn,
It was a good lesson for me : even if the items purchased were less expensive, it was nervously really expensive!

Hi Dronne
Sound like some interesting experiences members have had!

Thought I'd add my experiences too:
1) With Paypal: I've had two modelgun transactions that I requested and got refunds for - one from the USA and one from the UK. In both cases I had paid money but the goods failed to arrive in a reasonable time. The UK transaction goods turned up 6 months later (Royal Mail had intercepted and sent the packed by sea because air delivery was prohibited - but never informed anyone). So I repaid the seller once the goods had arrived!
I never mention the word gun - but I use "goods" - and legally that seems to avoid problems for me.


2) Re Tokyo Toys: I ordered a Marushin MP40 magazine (as a spare) and the order was processed; after two weeks nothing had happened; three inquiries to sales dept. over the next week were ignored.
Finally I wrote to Miki himself suggesting that if I had no reply I would use my media business and networking with my American and Australian and New Zealand TV & Movie production associates to blacklist Tokyo Toys for any further purchasing movie gun props.
I got a reply the next day!
With an apology and an explanation that they were out of stock and my magazine would be on its way as soon as possible. Three weeks later I had an email saying it was on its way with a tracking number.

It arrived 4 days later.

I found Miki helpful and courteous, but got the impression that his business needed some staff re-training in the area of customer satisfaction.
Sounds like things have not changed any!

So you may have to wait for any reply.
But Miki WAS helpful once I got a personal contact from him.


Kiwigunner

Hi Kiwigunner,

Glad that it ends well for you too!
But never, never, neveeeeeeeer Toyo toys again!

It's unfortunate that all of Mr Miki Nakamura's replica gun dealerships have such a bad reputation for poor service. There have been a significant number of complaints posted here and in other Airsoft forums. It has to be said also that there have been a couple of Positive feedback reports about www.wwiiguns.com posted here too, but most do seem to be very negative.

Place orders with care seems to be the message, and stay with reputable dealers that are praised on the Forum regularly

Retail on-line shops linked to Mr. Nakamura are:

The black list!

Hi everybody!
At last, it's over!
I received my parcel this morning.

Good news: better late than never!

Kiwigunner

Choice, bro!