Buyer/Seller Feedback Area... Modelguns only please

can highly recommend ljerr2, some great spares at a great price

Helped me out with something ive been looking for for years


many thanks

Great service from scroungerm5 in the USA. My MGC68 MP40 arrived well documented and packaged and cleared Customs here in NZ with no problems - other than GST TAX (=VAT).

He's been most helpful and gets a number of modelguns cross his path from time to time.

So THANKS Lee! Appreciate everything!

Great support from Richard Jones and his supply of spare parts!

Easy to deal & trade with - UK Royal was as efficient as an Indian Post Office - took 5 weeks by Air to New Zealand.
Glad Richard didn't send the bits by sea! ''

The parts installed and worked first time and Richard has a real "goldmine" of spares!

I've manage to salvage TWO RMI MGC Luger P0 8's this year.''

Thanks Richard.

Hello all-Just wanted to say that I got the deal of the century from Jerrod-Super fast and friendly and great communication. He gave me an unbelievable deal that I still am soooo thankful for!! Everything packed perfectly and in pristine condition! Thanks Jerrod!!

kiwigunner wrote:

Great support from Richard Jones and his supply of spare parts!

Easy to deal & trade with - UK Royal was as efficient as an Indian Post Office - took 5 weeks by Air to New Zealand.
Glad Richard didn't send the bits by sea! ''

The parts installed and worked first time and Richard has a real "goldmine" of spares!

I've manage to salvage TWO RMI MGC Luger P0 8's this year.''

Thanks Richard.

John,likewise,it was a pleasure dealing with you and glad the bits fitted and worked out for you.

It is not an easy post to make, but without a prospect to resolve my issue I decided to put it here in public.


About a year ago I purchased a modelgun from phobus (Carl). It was our third transaction, the first two went through without any problems (one using Parcelforce and one via DHL).

I asked to get the third package shipped via DHL again, accepting any risks of that service. If the package went missing - tough luck, I wouldn't be happy, but I wouldn't bother the sender. If it were stopped by Polish Customs/Police - no problem, this is something I can handle myself without . My risk, my responsibility.

Carl posted it with Royal Mail (tracked/signed for) and let me know about the change only after the fact. He assured me that the package is fully insured and I need not worry. For me this clearly meant that he took responsibility for shipping by using different service.

As you can guess, the package went missing. Based on my checks it never arrived into Poland - head office of Polish Post did not have it in shipping system (it would be there if package was received from abroad), and Police station confirmed they did not intercept anything sent to me (which is the only thing explaining package missing from Post system), apart from the MGC MAC11 that I already recovered. At the time Royal Mail gave conflicting information, saying that package was lost in UK, then saying it was lost in Poland.

Carl wrote me "Rest assured that you will either get your model as promissed or your money back" and "I will be giving this my full attention".

A few weeks after filing a claim with Royal Mail I was contacted by Polish Post to confirm in writing (for legal reasons) that I did not receive that package. That was all I (recipient) could do - postal claim process can only be handled by the sender.

Royal Mail had up to 90 days to process a claim, based on their regulations. That deadline passed in May or June this year.



Until today I haven't received model or money back. Carl wrote "I confess I had just about given up on this one" and has not provided me with an update or reply since beginning of October.



Carl - if I misrepresented the facts, or misunderstood you, please correct me.

I can recommend PlugFireCapGunsUK

I've bought various cartridges and accessories in the past.
Recently bought a new Kokusai revolver which developed a fault. John at PFCGUK traced the fault, made and fitted a replacement part without any delay.
Many thanks John

In Defence of Carl ( above ) you are quite lucky you received the previous parcels as UK carriers are quite within their rights to seize/destroy any items on their prohibited list. ( replica guns )

OK so he used another service but in truth I`d trust Royal Mail over either of the other two ...its our National postal service and has been running almost 500 years ( this is fact )

Despite whether you take out insurance or not ...once these carriers know what was in the parcel they will flatly tell you you are not receiving a penny !!

If he`d tried to say there was something else in the parcel it could be classed as fraud so he probably has little place to go ..... being an individual its not like he can dish out refunds like a business.

I say this in an unbiased way as I dont know Carl and to my knowledge have never delt with the chap.

The moral of the story ......" If you ship from the UK , eventually something will be detected and you WILL LOOSE your item and its value"

DOC

DOC,
I agree with what you wrote. There is a risk of loss, regardless of carrier, but based on many factors it is a differentiated risk. DHL road service has a risk that I felt comfortable with, Royal Mail didn't.

My point was more that if I were a seller - I would not change the shipping service that was agreed upon. If for some reason I did change it, I would take shipping risk on myself. If I promised to refund, I would have simply refunded money, without discussion.

Note: this is not a problem due to some quirks of international shipping. Exactly the same problem can happen for a buyer within UK.

well yes except UK carriers are happy to carry these items within the UK and will insure them properly as such.

They just find it too complicated ( and therefore dont want to do it ) outside of the UK now

DOC

Thanks for clarification, I thought it applied to all packages.

DOC wrote:

In Defence of Carl ( above ) you are quite lucky you received the previous parcels as UK carriers are quite within their rights to seize/destroy any items on their prohibited list. ( replica guns )

Despite whether you take out insurance or not ...once these carriers know what was in the parcel they will flatly tell you you are not receiving a penny !!

The moral of the story ......" If you ship from the UK , eventually something will be detected and you WILL LOOSE your item and its value"

Replica guns are not on Royal Mail or Parcel Forces restricted/prohibited list:

http://www.royalmail.com/portal/rm/content1?catId=400138&mediaId=36200675

Royal Mail merely state that "Items that appear to be prohibited weapons or explosive ordnance, even if incapable of being used as a weapon, will be subject to closer scrutiny which will cause delay."

International prohibitions:

http://www.royalmail.com/portal/rm/content1?catId=400138&mediaId=36200679

It only states "Replica and inert explosive devices and military ordnance, including inert grenades, inert shells and similar items are not permitted for either import or export, and if posted within the UK will be subject to closer scrutiny which will cause delay."

Doesn't mention replica weapons at all. Ordnance refers to shells, bombs, cartridges, grenades, mines, etc., not weapons.

No mention in either of seizing/destroying or not paying out on insurance claims for replica weapons. Where have you been told that replica guns are on their prohibited list?

In Correspondence from BOTH Royal Mail and Parcelforce when attempting to making a claim for two lost items.

I argued the point that it is NOT clearly stated in their terms that replica arms are prohibited ...they told me that there were and I was politely asked to look to use another couriers services.

I will guarantee that NO-ONE will have successfully made a loss claim against either royal mail or parcelforce for a lost replica gun item involving international travel.

If I can find the paperwork I`ll digitise it and get it up here but its been filed in my utterly disgusted folder somewhere...

DOC

Here we go , first two from royal mail declaring that my items ( both misplaced ) were prohibited and therefore I could get no compensation





This is from a leaflet they sent me outlining that anything they dont like they can destroy



Parcelforce ...in this instance they detected and returned it to me ...the next time they "lost it " and told me to go spin as they had previously informed me that the items were prohibited from air transport outside the UK



I have a whole bunch of other communication threatening legal action etc but it all came to nothing as they said their policy was subject to alteration at anytime in the interests of their company.

DOC

p.s apologies Cerwyn for hijacking this thread ...please feel free to move these posts or delete as required

DOC wrote:

p.s apologies Cerwyn for hijacking this thread ...please feel free to move these posts or delete as required

No need to apologise DOC, although not Buyer/Seller Feedback it's still relevant. I will open a thread up in General Discussions linking to this so that everyone can read it.

Thanks DOC for posting these. This correspondence further confirms that my package shouldn't have been sent by Royal Mail, especially with expectance of insurance in case of problems :-/

Yes, thanks Doc, it makes interesting reading. Basically the Royal Mail/Parcel Force/Consignia stance is that they can pretty much just decide anything is restricted and refuse to pay out on it. Being a government agency means that any legal fight would be a waste of time too.

Ref. Jeppo:

Very courteous and polite, paid when he said he would, highly recommended ebusiness'er.
Enjoy the MP40 and Luger, sir!

(I hope they get to you without incident.)


Nice way to start the New year,


Jesse Johnson.

I can highly recommend ljerr2! He is a very kind man that has helped me a alot. Any kind of business with him is a pleasure. Thank you, mate!

I am so sorry that I missed this thread of feedback, I have EXTREMELY positive feedback long over due:

pitfighter:
A very helpful, professional and sincere person. I will do more business any time.
I am enjoying the MP40 and the luger, great model guns!!! Thanks Jesse! (PS. Check out his movies!)

Cerwyn:
What can I say; I have never met a more helpful guy. I will buy anything, anytime.

Cerwyn wrote:

I'd like to give Momocampo full credit as an excellent Seller. I'd have no hesitation buying from this Gentleman again. Really excellent, thanks Momo'

I do fully agree with Cerwyn
I have recently purchased 2 model guns from Momocampo
Models and content – when I received it was exactly as announced and agreed.
He is often online for a fast dialogue
So what’s missing to be perfect ? ? – I really don’t know - highly reccomendable

Bought a Tanaka M9 from Momocampo. Great communication and the model was as described - in excellent condition.

JL

c_alexandersen wrote:

Cerwyn wrote:

I'd like to give Momocampo full credit as an excellent Seller. I'd have no hesitation buying from this Gentleman again. Really excellent, thanks Momo'    

I do fully agree with Cerwyn
I have recently purchased 2 model guns from Momocampo
Models and content – when I received it was exactly as announced and agreed.
He is often online for a fast dialogue
So what’s missing to be perfect  ?  ? – I really don’t know - highly reccomendable

I wil third this. Momocamp went above and beyond for me.
FANTASTIC seller